First National Bank of Bedford Falls Employee Training Program Case Study

Assessment 3 Bank Case Study

Analyze and summarize what you learned from one of the individuals in a case study provided for this assessment. Then, design a training program to further develop the knowledge, skills, abilities, and other characteristics for the employee in the job position you selected. Your assessment should be 5–6 pages in length.

Instructions: Complete the following to prepare for the assessment:

• View the First National Bank multimedia presentation, linked in the Resources under the Required Resources subheading. In this case study, consultants Ann and Juan, owners of T&O; Consulting, are hired to evaluate problems at the bank. They interview three employees on a number of issues related to training and development.
• Select either the teller’s position or the teller supervisor’s position to examine further. In this assessment, you must provide a brief analysis and summary of what you learned from Kwan or Stan, and then design a training program to further develop the knowledge, skills, abilities, and other characteristics for the employee in the job position you selected.

Instructions

Based on the Bank multimedia presentation, write 5–6 pages in which you accomplish the following:

• Summarize the relevant information you obtained from the position (the teller or teller supervisor) you selected from the case study.
• Identify the method of job analysis that you would use to gain more information about the position or the employee (or both) and the associated issues.

• • What additional information might be useful to learn before assessing the situation?
  • Why is this information critical to your evaluation of the job position? Explain.
• Design and provide a detailed description of a training initiative you would recommend for the selected position, using current psychological research and theory and focusing on how the program will increase employee satisfaction.
• Analyze how you would evaluate the effectiveness of the training program once it is in place. For example, how often will you reassess the training program, obtain employee feedback, and revise it?
• Describe ethical, diversity, or fairness issues to consider when devising this training program.
• Identify and refer to the case study as needed to illustrate your points. Do not simply restate the case study.

Additional Requirements

Your assessment should meet the following requirements:

• Length: 5–6 typed, double-spaced pages, not including the title page and references page.
• Number of resources: A minimum of 4 scholarly resources

*Additional Instructions on site. Make sure to follow Grading guidelines